Vendor-Managed Returns

1. Return Eligibility: Buyers may request a return based on the vendor's return policy, which should be clearly outlined on the vendor’s product listing page.
   Eligible reasons for returns include defective products, incorrect items received, and other issues specified by the vendor.

2. Return Request: To initiate a return, buyers must contact the vendor directly through the platform’s messaging system within the return period specified by the vendor.
   The vendor will provide instructions for the return process, including any necessary return shipping labels or addresses.

3. Return Period: The return period varies by vendor and product. Vendors must clearly state their return period in the product listing.
   Buyers must initiate the return process within this specified period to be eligible for a refund or exchange.

4. Condition of Returned Items: Returned items must be in their original condition, including all packaging, tags, and accessories.
   Vendors reserve the right to refuse returns if the items are not in their original condition.

5. Refunds: Once the returned item is received and inspected by the vendor, a refund will be processed within a reasonable timeframe.
   Refunds will be issued to the original payment method used for the purchase.

6. Return Shipping Costs: Return shipping costs are typically the responsibility of the buyer, unless the vendor’s return policy states otherwise or the return is due to an error on the part of the vendor (e.g., wrong item sent, defective product).

Contact Information

For any questions or concerns regarding delivery and returns, please contact the vendor directly through the platform’s messaging system. If additional assistance is needed, you may reach out to Electric Market Pakistan customer support at [email protected]