Last Updated: 1/August/2025

1. Introduction

Welcome to Electric Market Pakistan. By accessing or using our website to purchase electrical products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

2. Account Registration

2.1 Account Information
You agree to provide accurate, complete, and up-to-date information during registration.

2.2 Account Security
You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

3. Product Listings

3.1 Accuracy
We strive to provide accurate product information. However, we do not guarantee that descriptions or other content are error-free, complete, or current.

3.2 Pricing
All prices are listed in PKR. Prices may include or exclude applicable taxes and are subject to change without prior notice.

4. Orders and Payment

4.1 Order Acceptance
Your order represents an offer to purchase. Confirmation will be provided via WhatsApp or phone call once your order is accepted.

4.2 Payment
Payments are processed through a secure gateway. You agree to pay for all items purchased using your account.

4.3 Order Cancellation
Orders can be canceled before they are processed and shipped. Please contact our support team for assistance.

5. Delivery

5.1 Delivery Charges
Delivery charges vary based on location and will be clearly displayed during checkout.

5.2 Delivery Time
Estimated delivery times are shown on product pages and may vary depending on your location and courier service.

5.3 Tracking Information
Tracking details, if available, will be shared once your order has been dispatched. You will receive your tracking ID via WhatsApp at the time of order confirmation.

6. Return and Refund Policy

6.1 Return Eligibility
Returns are accepted for defective, damaged, or incorrect products, as outlined in our return policy.

6.2 Return Request
To request a return, please contact us through our support system within the specified return window.

6.3 Condition of Returned Items
Items must be returned in their original condition, including packaging, labels, and accessories.

6.4 Refunds
Refunds will be processed after inspection of the returned product and issued to the original payment method.

6.5 Return Shipping Costs
Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item or defective product).

7. Customer Responsibilities

7.1 Compliance
You agree to follow all applicable laws and regulations when using our site.

7.2 Prohibited Conduct
You must not engage in any fraudulent activities, including false claims, misrepresentation, or manipulation of reviews.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or purchase of products.

9. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts of Pakistan.

10. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Continued use of the site indicates your acceptance of any changes.

11. Contact Information

If you have any questions, please contact us: support@electricmarket.pk