Delivery & Return

Delivery Policy

Store-Managed Delivery

  • Responsibility: Electric Market Pakistan manages and executes delivery of all products.

  • Delivery Charges: Delivery fees are set by Electric Market Pakistan and may vary by city and country. Charges are clearly shown on the product page and again at checkout before you pay.

  • Delivery Time: Estimated delivery time for each product is displayed on its product page. We aim to meet these timelines and will promptly inform you of any unexpected delays.

  • Tracking Information: Once your order ships, we’ll share a tracking number (where available) so you can follow your package.

Return Policy

  • Return Eligibility: You may request a return for defective/damaged items, incorrect items received, or other issues listed on the product page.

  • How to Request a Return: Contact us at support@electricmarket.pk or submit a request from your order history within the return window.

  • Return Window: Returns are accepted within 2 days of delivery unless a different period is stated on the product page.

  • Condition of Returned Items: Items must be in original condition with all packaging, tags, and accessories. We may decline returns that don’t meet these conditions.

  • Refunds: After we receive and inspect the returned item, refunds are processed to the original payment method within a reasonable timeframe.

  • Return Shipping Costs: Unless otherwise stated or if the return is due to our error (e.g., wrong/defective item), the customer pays return shipping.

Contact

For any questions about delivery or returns, please email support@electricmarket.pk. We’re here to help.

FAQs

My order hasn't arrived yet. Where is it?

If your order has yet to arrive, start by checking the tracking information provided by the seller or retailer. This can usually be found in your shipping confirmation email or on the website where you made the purchase. Reach out to the seller to inquire about the status of your order, and consider contacting your local post office or customs office, especially for international shipments. Review the estimated shipping timeframes provided by the seller and be aware of any lost or stolen package procedures outlined in their policies. If issues persist, escalate the matter with the seller or contact your payment provider for further assistance, keeping relevant documentation at hand for reference.

Do you deliver on public holidays?

I don't have the capability to deliver items as I am a text-based AI. However, delivery services vary depending on the company or courier handling your order. Generally, many delivery services do not operate on public holidays, and deliveries may be delayed due to closures or reduced working hours. It's advisable to check with the specific delivery service or retailer from whom you made the purchase for their holiday delivery policies. They may provide information on any potential delays or adjustments to their usual delivery schedule during public holidays.

Is next-day delivery available on all orders?


Next-day delivery availability varies and depends on the policies of the retailer or delivery service. Check the retailer's website during checkout for information on shipping speeds and any premium options for next-day delivery. Contacting customer service for specific details on your order is also a good practice.

Do I need to be there to sign for delivery?

Whether you need to sign for delivery depends on the retailer's policy. Check the delivery information during checkout or contact customer service for specific details on your order.