EM Mall

1. Orders and Payment

1.1 Order Acceptance: Your order constitutes an offer to purchase a product. All orders are subject to acceptance by the vendor, and we will confirm such acceptance by sending you a confirmation email or message,

1.2 Payment: All payments are processed through our secure payment gateway. You agree to pay for all products purchased through your account.

4.3 Order Cancellation: You may cancel your order within a specified time frame before the order is processed and shipped. Please refer to the specific vendor’s cancellation policy for details.

2. Delivery

2.1 Delivery Charges: Delivery charges are set by the vendors based on the city and country and are clearly stated in the product listing.

2.2 Delivery Time: Estimated delivery times are provided by the vendors and displayed on the product listing page. Delivery times may vary based on your location and the vendor’s shipping policies.

2.3 Tracking Information: Vendors will provide tracking information once the order has been shipped, if applicable. You can track your orders using the provided tracking number.

3. Return and Refund Policy

3.1 Return Eligibility: You may request a return based on the vendor’s return policy, which is clearly outlined on the vendor’s product listing page. Eligible reasons for returns include defective products, incorrect items received, and other issues specified by the vendor.

3.2 Return Request: To initiate a return, you must contact the vendor directly through the platform’s messaging system within the return period specified by the vendor. The vendor will provide instructions for the return process, including any necessary return shipping labels or addresses.

3.3 Condition of Returned Items: Returned items must be in their original condition, including all packaging, tags, and accessories. Vendors reserve the right to refuse returns if the items are not in their original condition.

3.4 Refunds: Once the returned item is received and inspected by the vendor, a refund will be processed within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase.

3.5 Return Shipping Costs: Return shipping costs are typically your responsibility, unless the vendor’s return policy states otherwise or the return is due to an error on the part of the vendor (e.g., wrong item sent, defective product).

4. Customer Responsibilities

4.1 Compliance: You agree to comply with all applicable laws and regulations when using our platform.

4.2 Prohibited Conduct: You must not engage in any fraudulent activity, including but not limited to, false claims, misrepresentation of products, and manipulation of reviews.